Leadership Tips from Richard Branson

Focus on exceptional customer service and your people.  It drives profit, growth and loyalty. So we say.

Richard (Branson) says:

1. Assemble a management team with vision, passion and sense of ownership. Look for leaders who listen – to employees and customers.
2. A business is….a group of people bound together by a common purpose and vision. Manager must look for the best in people – catch someone doing something right everyday.
3. Lighten up.  Find the fun in your business.  Ensure your customers and staff feel a sense of warmth and affection.
4. Have courage.  Have the bravery to give it a go and the resolve and conviction to overcome hurdles and the confidence for people to follow.

http://www.stuff.co.nz/business/small-business/4045103/Richard-Bransons-leadership-tips